A simpler way to manage jobs and trades.
From receiving maintenance requests to allocating jobs and tracking progress, MySubbieAI takes the manual work out of coordinating trades, keeping everything organised and everyone informed.
- RPRossi PlumbingQueued
- EPEastside Plumbing & GasQueued
- FPFlowRight PlumbingQueued
- CPClarke Plumbing Co.Queued
136 jobs for 3 clients, offered to 19 trades across 9 trade groups. Every offer and every reply went by text.
These figures are read from the demo database as this page loads. Open the demo, close a job, and they move.
Placing a job is not hard. It is just all phone.
Somebody in your office spends their day ringing trades, waiting for call-backs and ringing clients to say what happened. The work gets done. The cost is everything that person did not get to.
You ring the first plumber and leave a message. Then the second. Forty minutes later the first one rings back, and you have already given it away.
A yes over the phone lives in one person's head. When that person is at lunch, nobody else knows whether the job has an owner.
They lodged it yesterday and heard nothing. The only way they can find out is to ring you, and the only way you can find out is to ring the trade.
It went out on Friday afternoon. Nobody noticed that nobody took it until the tenant rang again on Monday.
One job, three people, no phone calls
Step through a burst pipe in Bondi Beach. At every stage you can see what the client sees, what your dispatcher sees, and the exact text on the trade's phone.
One click from dispatch, and the whole plumbing group has it.
Job #1142 · 9:41 amSuburb only. Nobody gets the address for a job that isn't theirs.
Two sides of the screen, and a text message
A console for you, a portal for your clients, and nothing at all for your trades to install.
Everything that needs a decision, in the order it needs one: waiting for approval, waiting for a YES, needing allocation by hand, and out in the field.
Open in the demoEvery job with its timeline, the trades it was texted to, each reply, the notes, the photos and the emails that went out. Searchable, with a CSV export.
Open in the demoYour panel, grouped by what they do. A trade can sit in more than one group, and can be switched off without being deleted.
Open in the demoEach trade's record: jobs won, jobs allocated, the ones they were too late for and the ones they never answered, with who got them instead.
Open in the demoYour clients lodge requests, attach photos and follow each job themselves. They see their own properties and their own jobs, and nothing else.
Open in the demoTime to accept, time to attend, time to complete. By trade type, by property and by trade, for you and for each client.
Open in the demoThe board shows what needs you, and hides what does not.
A job that was texted and accepted in a minute never asks for your attention. The ones that do are at the top: requests to approve, jobs nobody has taken, and trades who wrote back with a question.
- Urgent requests sort first, with the time they have been waiting
- A reminder at 10 minutes and a flag at 30. 5 and 15 for urgent
- Allocate by hand at any point, without waiting for a reply
- The live text feed runs down the side, every message linked to its job
You already know who your good trades are. Now you can show it.
Every text a trade was sent and every answer they gave adds to their record. After a month you can see who replies in a minute, who replies after it has gone, and who has stopped replying.
- Won, allocated, active and completed jobs, each a click away
- Missed jobs show who got them instead
- The reply mix: yes, no, too late and no answer
- Which clients they have worked for, and how often
Give your clients the answer before they ring to ask.
Real estate agencies, owners corporations and facilities teams each get their own login. They lodge the request, attach the photos and watch it move from approved to assigned to done.
- Lodging takes about a minute, with their own work-order reference
- Each client sees only their properties and their jobs
- Notes pass both ways, and yours can stay internal
- Their own reports and a CSV export, without asking you for one
Fast is easy. Fast and never wrong is the product.
Texting a group is the simple part. What matters is what happens when two trades say yes, when nobody does, and when someone replies with a question. Pick a rule and see it applied.
First YES wins, once
A job can be accepted exactly one time. The first YES to arrive takes it, and every reply after that is answered straight away with the news that it has gone.
- 9:41:49Eastside Plumbing & Gas: YES 1142
- 9:41:49Job assigned to Eastside. Address and access sent to them only.
- 9:42:01FlowRight Plumbing: YES 1142
- 9:42:01Sorry, job #1142 has already been allocated to another trade.
One trade turns up. Not two, and not none because each assumed the other had it.
Your clients and trades deal with you, not with us.
The portal your clients log in to carries your name, your logo and your colours. The texts your trades get come from your business. Even the priority levels use the words you already use on the phone.
- Your name, logo and colours on the portal and the console
- Your business name at the top of every text
- Your priority names and response times, not ours
- Your own trade groups, sized however your panel is built
Start with one trade group.
Nobody has to change how they work on day one. Your trades already read texts, and your clients already fill in forms.
- 1
Send us your panel
Trades, their mobiles and what each one does. A spreadsheet is fine. We load them into trade groups.
- 2
Add your clients
Each client gets a login and their properties. You choose who needs approval and who goes straight to trades.
- 3
Pilot one trade group
Real phones, real texts, one group. Your plumbers find out what YES and a job number does in an afternoon.
- 4
Switch the rest on
Add the other groups as you go. Nothing about how your trades work changes except how they hear about a job.
The phone calls were the job. Now they are not.
Ringing a trade, waiting, ringing the next one, ringing the client back. Each call is small, and there are hundreds of them a month. That is the work MySubbieAI removes.
What is left for your team is the part that needs a person: deciding what gets approved, answering the trade with a real question, and stepping in when nobody says yes.
Talk to us about your panelRead live from the demo database of 136 sample jobs. Not customer results.
Try it on your own panel.
The fastest way to know whether this fits is to run one trade group through it for a fortnight and count the calls you did not make.
- One trade group, your real trades, real texts
- Your name on the portal and on every message
- Your team keeps approving and allocating exactly as they do now
- Keep the job history whether or not you go further
Have a go at it first.
The demo is the working product. Lodge a request as a client, approve it as dispatch, reply YES as a trade and watch the other three get told it has gone. Sample data, simulated texts.